What does FAPM stand for?

• A. Flight Attendant Policy Manual
• B. Flight Attendant Policy Memorandum
• C. Flight Attendant Procedures Manual
• D. Flight Attendant Operations Manual

Answer: (A)

FAPM stands for Flight Attendant Policy Manual. This document is the reference for the airline’s policies that govern how flight attendants perform their duties, including service standards, safety and security rules, responsibilities, communications, and how policy changes are communicated and enforced. It’s a comprehensive repository of rules and guidelines, not a single notice or a set of step-by-step procedures. A policy memorandum, by contrast, is a specific policy update, while a procedures manual focuses on the exact steps to carry out tasks, and an operations manual covers broader day-to-day operational guidance. Because FAPM explicitly uses “Policy Manual,” the correct interpretation is Flight Attendant Policy Manual.